Customer Service

The offices of the Fauquier County Water and Sanitation Authority (the “Authority”) are located at 7172 Kennedy Drive, on Vint Hill Farms in New Baltimore.  Our regular office hours are 8:30 a.m. through 4:30 p.m. on Monday through Friday.  Our telephone number is (540) 349-2092 and the Authority’s facsimile number is (540) 347-7689.

During nights, weekends and holidays, before our offices are opened and after they are closed, the Authority’s phones are automatically forwarded to our answering service.  Non-emergency messages are forwarded to our office staff at the beginning of the following business day.  Emergency messages are forwarded to our On Call Staff upon receipt.

In addition to calling our offices by telephone, the Authority’s Customer Service personnel may be reached by email as follows:

General Customer Service:

Michelle Draper – Office Manager and Billing Administrator -